FAQ's

BASquared Fitness – Frequently Asked Questions

Orders & Shipping

Q: How long will my order take to arrive?
A: Estimated Delivery Time = Estimated Fulfillment + Estimated Shipping

Q: What is the estimated fulfillment time?
A: Print-On Demand estimated fulfillment is 3–7 days, after which it’s shipped out.

Q: What is the estimated shipping time?
A: Shipping times depend on your location, but can be estimated as follows

·         USA: 2–5 business days

·         Canada: 2-6 business days

·         Mexico: 5-7 business days business days

·         EU: 2-6 business days (refer to shipping policy to see country specific estimates)

Q: Do you offer international shipping?
A: Yes. International rates and delivery times will be shown at checkout.

Q: Will International customers pay Dutie and Import Taxes?
A: Yes. The appropriate duties and import taxes will be collected at checkout.

Sizing & Fit

Q: How do I choose the right size?
A: Check our Size Guide on each product page for exact measurements. If you’re between sizes, we recommend sizing up for a looser fit or down for a tighter fit.

Q: Are your clothes true to size?
A: Yes—most items are designed with an athletic fit. If you prefer a relaxed style, consider sizing up.

Returns & Exchanges

Q: What’s your return policy?
A: For orders inside the United Sates, you have 30 days from delivery date to return unused, unwashed items.

  • Items must be in original condition with tags attached.
  • Final sale items and gift cards are not eligible for return.
  • Customers are responsible for return shipping costs.

Q: What’s your exchange policy?
A: We offer free exchanges on eligible items within 30 days for US Orders Only. 

Q: What if my product arrives misprinted, damaged or defective?
A: Items received misprinted, damaged or defective will always be exchanged for both Domestic and International orders.  

Q: How do I start a return or exchange?
A: Email us at customer service@basquaredfitness.com with your order number and reason for return. We’ll provide instructions.

Products & Care

Q: How do I care for my BASquared Fitness gear?
A:

  • Machine wash cold with like colors
  • Do not bleach.
  • Hang dry or tumble dry low.
  • Avoid ironing over prints/logos.

Q: Do you restock sold-out items?
A: Some items are limited runs, others are restocked. Follow us on Instagram/TikTok @BASquaredFitness for drop announcements.

Ambassador Program

Q: How do I become a BASquared Fitness Ambassador?
A: Apply through our Ambassador Program page for a chance to join the team and earn perks like free gear, commissions, VIP access, and early drops.

Q: Do I need a big following to be an ambassador?
A: Not necessarily—we value engagement, authenticity, and passion for fitness over follower count.

Contact Us

For any other questions, reach out via:
📧 customerservice@basquaredfitness.com
📱 Instagram DM @BASquaredFitness