FAQ's
BASquared Fitness – Frequently Asked Questions
Orders & Shipping
Q: How long will my order take to arrive?
A: Estimated Delivery Time = Estimated Fulfillment + Estimated Shipping
Q: What is the estimated fulfillment time?
A: Print-On Demand estimated fulfillment is 2–5 days, after which it’s shipped out.
Q: What is the estimated shipping time?
A: Shipping times depend on your location, but can be estimated as follows:
USA: 2–5 business days
Canada: 2-6 business days
Mexico: 3-6 business days
Australia: 2-5 business days
UK: 2-4 business days
EU: 2-7 business days
Q: Do you offer international shipping?
A: Yes. International rates and delivery times will be shown at checkout.
Q: Will International customers pay Dutie and Import Taxes?
A: Yes. The appropriate duties and import taxes will be collected at checkout.
Sizing & Fit
Q: How do I choose the right size?
A: Check our Size Guide on each product page for exact measurements. If you’re between sizes, we recommend sizing up for a looser fit or down for a tighter fit.
Q: Are your clothes true to size?
A: Yes—most items are designed with an athletic fit. If you prefer a relaxed style, consider sizing up.
Returns & Exchanges
Q: What’s your return policy?
A: For orders inside the United Sates, you have 30 days from delivery date to return unused, unwashed items.
- Items must be in original condition with tags attached.
- Final sale items and gift cards are not eligible for return.
- Customers are responsible for return shipping costs.
Q: What’s your exchange policy?
A: We offer free exchanges on eligible items within 30 days for US Orders Only.
Q: What if my product arrives misprinted, damaged or defective?
A: Items received misprinted, damaged or defective will always be exchanged for both Domestic and International orders.
Q: How do I start a return or exchange?
A: Email us at customerservice@basquaredfitness.com with your order number and reason for return. We’ll provide instructions.
Q: What’s your International returns policy?
A: If your order was shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving your items for any reason and without justification. Email us at customerservice@basquaredfitness.com
Products & Care
Q: How do I care for my BASquared Fitness gear?
A:
- Machine wash cold with like colors
- Do not bleach.
- Hang dry or tumble dry low.
- Avoid ironing over prints/logos.
Q: Do you restock sold-out items?
A: Some items are limited runs, others are restocked.
Follow us on Instagram/TikTok @BASquaredFitness for drop announcements.
Ambassador Program
Q: How do I become a BASquared Fitness Ambassador?
A: Apply through our Ambassador Program page for a chance to join the team and earn perks like free gear, commissions, VIP access, and early drops.
Q: Do I need a big following to be an ambassador?
A: Not necessarily—we value engagement, authenticity, and passion for fitness over follower count.
Contact Us
For any other questions, reach out via:
📧 customerservice@basquaredfitness.com
📱 Instagram DM @BASquaredFitness
