FAQ's
Delivery
When will I get my order?
Print-On Demand estimated fulfillment is 3–7 days, after which it’s shipped out.
Shipping times depend on your location, but can be estimated as follows:
- USA: 2-5 business days
- Canada: 2–6 business days
- Mexico: 5-7 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before contacting us, please help us out by doing the following:
- Check the tracking number provided
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us customer service at: basquaredfitness@gmail.com with your order number. The order was most likely sent back to the return address. We will send you a replacement order at no cost to you.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
- You will be liable for the cost of reshipment for any unclaimed shipments which are returned to our facility.
- All returned orders will be held at the shipping facility for 28 days.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about you’re tracking or shipment, email customer service at: basquaredfitness@gmail.com
I received a misprinted/wrong/damaged/defective product, what should I do?
We’re so sorry if the product you ordered arrived misprinted/wrong/damaged/defective. To help us resolve this for you quickly, please email customer service at: basquaredfitness@gmail.com within 7 days of receiving your order with photos of the misprinted/wrong/damaged/defective product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
What’s your Return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting customer service at: basquaredfitness@gmail.com
Do you offer Refunds?
Refunds are only offered to customers that receive misprinted items/wrong items/damaged items/defective items. If any of these apply, please contact customer service at: basquaredfitness@gmail.com within 7 days of receiving your order with photos of misprinted/wrong/damaged/defective items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mis-labelled. If that’s the case, please contact customer service at: basquaredfitness@gmail.com within 7 days of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!